Due to unavailibility of the certain type of flowers, and outside the control of Floresweb, they were unable to deliver my exact order. Although they delivered flowers rather than not, I was not happy at the time.
However, Vivian from Floresweb and the web team at Direct2 florist, carried out excellent communication to rectify this.
I must express my sincere thanks and appreciation particularly to Vivian Hayes of Flores web who ensured that the exact order of PINK ROSES was delivered to my girlfriend along with a luxury box of truffles, at no cost to me. My girlfriend was very excited with this and her exact words were 'AMAZING'.
This is what excellent customer service is all about.
I normally beleive in the saying that All is well that ends well, but in this case All is great that ends great!
Thank you Floresweb, and Direct2florist.
ABSOLUTELY 7 STAR SERVICE!